Full Time- Connect with parents and students with high intent over phone calls- Conduct student’s needs assessment to understand the learning requirements- Suggest learning solutions within the app that are best suited to their requirements- Take up revenue responsibility by seeing the process from call to closure / sale- Encourage Customers to Upgrade their Products- Develops Healthy Customer Relationship- Builds Trust and Transparency with students- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth- Build relationships with assigned customers, help them with issues- To promote the value of the product and upsell services and products with brand image and promoting value through customer experience- Mentor students to take interest in their education and motivate them to use the app- Use the CRM to capture relevant data- Review customer complaints and concerns and seek to improve all aspects of the customer experience