Full Time. Responsibilities include: Connect with parents and students with high intent over phone calls. Conduct student’s needs assessment to understand the learning requirements. Suggest learning solutions within the app that are best suited to their requirements. Take up revenue responsibility by seeing the process from call to closure / sale. Encourage customers to upgrade their products. Develop healthy customer relationships. Build trust and transparency with students. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Build relationships with assigned customers, help them with issues. Promote the value of the product and upsell services and products with brand image and promoting value through customer experience. Mentor students to take interest in their education and motivate them to use the app. Use the CRM to capture relevant data. Review customer complaints and concerns and seek to improve all aspects of the customer experience.