Connect with parents and students with high intent over phone callsConduct student’s needs assessment to understand the learning requirementsSuggest learning solutions within the app that are best suited to their requirementsTake up revenue responsibility by seeing the process from call to closure / saleEncourage Customers to Upgrade their ProductsDevelops Healthy Customer RelationshipBuilds Trust and Transparency with studentsMaintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needsEfficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growthBuild relationships with assigned customers, help them with issuesTo promote the value of the product and upsell services and products with brand image and promoting value through customer experienceMentor students to take interest in their education and motivate them to use the appUse the CRM to capture relevant dataReview customer complaints and concerns and seek to improve all aspects of the customer experience