Full Time- Connect with parents and students with high intent over phone calls.- Conduct student’s needs assessment to understand the learning requirements.- Suggest learning solutions within the app that are best suited to their requirements.- Take up revenue responsibility by seeing the process from call to closure / sale.- Encourage customers to upgrade their products.- Develop healthy customer relationships.- Build trust and transparency with students.- Maintain a detailed understanding of products and services; assist customers with questions and suggest the best products for their needs.- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.- Build relationships with assigned customers; help them with issues.- Promote the value of the product and upsell services and products through customer experience.- Mentor students to take interest in their education and motivate them to use the app.- Use the CRM to capture relevant data.- Review customer complaints and concerns and seek to improve all aspects of the customer experience.