Join Our Team in Islamabad as an Operations Excellence Executive! Are you driven by operational excellence? Truck It In is looking for a highly motivated and detail-oriented operations excellence executive to support our last-mile delivery operations. If this sounds like you, we’d love to hear from you!

What You’ll Do:

• Respond to customer inquiries, complaints, and requests promptly and professionally.
  

• Provide accurate updates on orders, deliveries, and issues.
  

• Resolve customer issues efficiently, escalating complex cases when necessary.
  

• Proactively address potential customer concerns.
  

• Coordinate with internal and external teams, including franchisees, merchants, and delivery partners, to ensure smooth operations.
  

• Monitor delivery performance and address delays, backlogs, and exceptions.
  

• Track parcel movements to ensure timely delivery and accurate tracking.
  

• Conduct audits and inspections to identify operational inefficiencies.
  

• Analyze delivery data to identify trends and areas for improvement.
  

• Generate reports on key performance indicators, such as delivery time and customer satisfaction.
  

• Use data insights to optimize operations and enhance customer experience.
  

What We’re Looking For:

• Strong communication and interpersonal skills.
  

• Ability to work under pressure and meet tight deadlines.
  

• Proficient in excel
  

• A proactive and solution-oriented mindset.
  

• Strong attention to detail and accuracy.
  

• A passion for customer service and a commitment to delivering exceptional results.
  

How We’ll Support You:

We offer a competitive compensation package, career growth opportunities, and a supportive, inclusive workplace. This role offers a great opportunity to gain hands-on experience in logistics, customer service, and operations management.